The Secret Ingredient of Our Self Storage Company: Customer Interaction

Self-storage is a business that requires an enormous amount of trust.  People trust us to keep their belongings safe when they're not around and we take this very seriously.  Our security cameras, gated perimeters, on-site managers and keypad entries are there for your protection.

While doing our absolute best to provide security that protects the objects of our customers, we also do our best to put their minds at ease.  We do this because we care about the well -being of our customers.  We want to help them live their lives worry-free, confident that they're belongings are safe; and we also want to give them a trusted option for freeing up space in their homes.  Peace of mind, convenience and a trusted storage option: this is what we live to provide our customers with.

But how do we do this?  How do we know what our customer's fears are, and how do we put them to rest?  How do we know what additional services to provide to make the lives of our customers easier? 

We Have Personal Conversations with Our Customers

When someone shows interest in our climate controlled storage facilities, we take the time to ask them what they're looking for.  Also, if they're private people who already know what they want and don't want bothered, we take the hint.  We take the hint and give them exactly what they are promised by us – a safe, secure self storage space.

However, for people who are new to self storage and do want to talk, we ask them a range of questions that allows them to open up.  This allows us to better understand their individual storage needs.  The questions we ask include: What do you plan on storing? How important is it that your storage area is climate controlled?  Have you stored items at a self storage facility before?  If so, why?

By asking questions, people tend to open up and share things with us that help us make Extra Attic better.  For instance, we learn why they left their other self storage company and came to us.  We learn what other self storage companies are doing wrong as well as what they're doing right, directly from our target market.

We Treat Everyone Like Family

For us, Extra Attic is more than a self storage business.  People trust us to provide a safe environment for their (add) personal items and, because of this, we take every measure to offer them the same trust.  We trust that they only use their designated storage space for appropriate reasons while they trust that we'll do everything in our power to keep their items secure. 

This trust brings us together and allows a unique professional bond to form.  This bond encourages our customers to come with us with any concerns and encourages us to make the necessary changes to remove the need for concern.  Again, this is part of our mission to help our customers live their lives worry-free.  Self-storage should be simple and secure – not a source for concern.  By treating our customers like family, we take their honest concerns to heart and action.  By doing so, we make self storage better for everyone.

We Give Our Customers Every Opportunity to Provide Honest Feedback

Our doors are always open at Extra Attic, meaning all customers know they're welcome to come in – to drink coffee and chat, voice a concern, look at other storage options ... anything at all.  Having open doors also allows us to get some amazing feedback to make our storage options better than they already are. 

Another opportunity for feedback we provide is through the Internet.  All of our current customers and potential customers can reach us via email and contact us on our website.  They can also leave reviews and comments on our social media channels – Google+, LinkedIn, Twitter and Facebook.  By offering all of these forms of communication, we make it easy for our customers to help make us better.  We realize some people are more comfortable reaching out through these modern means, which is exactly why they exist.

One of our newest opportunities for our customers to provide feedback is through an online survey.  If you're an Extra Attic customer, go ahead and take it.  It only takes a minute and will help us make our company even better.

If you think of any other ways we can increase our interaction and response with you, please let us know in the comment section below!